We are N21 Studios Ltd trading as N21 Studio (“N21 Studio“, “us“, “we“). Our registered office is at 3 Albert Place, London, N3 1QA (company number 11191562). For the purposes of applicable data protection and privacy laws, we are considered the “Data Controller” in respect of the Personal Data that we collect, use and manage in accordance with this Privacy Policy (“Policy”).
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
What data we collect
Our Company collects Personal Data from a range of individuals in the context of its business activities, including:
- customers;
- suppliers, contractors, and other business contacts;
- users of our websites;
- individuals who contact us by any means;
- our employees and those who are working with us on our behalf;
- our job applicants.
How we collect your data
You directly provide N21 Studio with most of the data we collect. We collect data and process data when you:
- Complete an online enquiry form or place an order for any of our products or services;
- Use or view our website via your browser’s cookies;
- contact the office or request information from us in any other way;
- visit our premises;
- make an enquiry to us;
- communicate with us via social networking websites, third party apps or similar technologies;
- visit one of our trade displays at an exhibition or local community event;
Where you provide us with Personal Data about someone other than yourself (e.g. a next of kin or family member on whose behalf you are arranging a wedding or funeral), you must obtain their freely given, informed consent before doing so.
How we use your data
N21 Studio collects your data so that we can:
- Process the service, manage your account whilst the design and/or printing service is in process.
- Contact you afterwards to conclude any outstanding matters (e.g. invoicing)
The legal basis for N21 Studio processing your Personal Data
In order to comply with applicable data privacy laws, N21 Studio is required to set out the legal basis for the processing of your Personal Data. In accordance with the purposes for which we collect and use your Personal Data, as set out above, the legal basis for N21 Studio processing of your Personal Data will typically be one of the following:
- the performance of a contract that we have in place with you or other individuals;
- N21 Studio or our third parties’ legitimate business interests;
- compliance with our legal obligations;
- your consent.
How we store your data
N21 Studio securely stores your data takes all reasonable technical and organisational security measures to protect Personal Data from accidental or unlawful destruction, accidental loss and unauthorised access, destruction, misuse, modification or disclosure. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions.
Your Personal Data is not kept for longer than is necessary for the purposes for which it is collected. This means that data and records (including Personal Data) are destroyed or erased from our systems when no longer required. The amount of time that records are kept for varies depending upon the type of Personal Data they contain.
Who we share your Personal Data with
N21 Studio may share your Personal Data with people within the company who have a “need to know” that data for business or legal reasons, for example, in order to carry out an administrative function such as processing an invoice, or to direct a query that you have submitted to us.
We may disclose your Personal Data to third parties including the authorities, N21 Studio advisors, IT service providers and third parties engaged by N21 Studio for the purpose of providing services requested by you e.g. to protect any intellectual property rights in any materials displayed on or otherwise available from the N21 Studio website, for the purposes of seeking legal or other professional advice, to respond to a legal request or comply with a legal obligation, and to enforce N21 Studio’s website Terms and Conditions of Use.
We may disclose your Personal Data to third parties in the event that we sell, buy or merge any business or assets, including to the prospective seller or buyer of such business or assets. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy notice.
We may decide to allow users to share comments, postings, testimonials, or other information. If you choose to submit such information to us, the information that you submit may be available generally to the public. Information that you provide in these areas may be read, collected, and used by others who access them.
Finally, we may share non-Personal Data with other third parties that are not described above. When we do so we may aggregate or de-identify the information so that a third party would not be likely to link data to you, your computer, or your device. Aggregation means that we combine the non-Personal Data of numerous people together so that the data does not relate to any one person. De-identify means that we attempt to remove or change certain pieces of information that might be used to link data to a particular person.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request N21 Studio for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that N21 Studio correct any information you believe is inaccurate. You also have the right to request Funerals on a Budget to complete information you believe is incomplete.
The right to erasure – You have the right to request that N21 Studio erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that N21 Studio restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to N21 Studio processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that N21 Studio transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:
Call us at: 0208 819 5790
email us at: office@n21studio.co.uk
Or write to us: 1C Chaseville Parade, Chaseville Park Rd, Winchmore Hill, London, N21 1PG
Cookies
Our websites use cookies. A “cookie” is a small file of letters and numbers that is sent to your computer by a website and automatically saved on your computer by your web browser (e.g. “Google Chrome”). Each time you request a page from the website, your web browser sends this cookie back to the website server.
The cookies we use are “analytical cookies” sent by Google Analytics. They allow us to recognise and count the number of visitors and to recognise and track which parts of our websites you visit when you are using our websites. This helps us to improve the way our website works, for example by making sure visitors are finding what they need easily.
We may also use the information collected from our use of cookies to estimate our audience size, analyse trends and general usage patterns of our websites, optimise our websites, and for other research and marketing purposes. This is statistical information and does not identify any individual.
An overview of Google Analytics is available here
You are not obliged to accept cookies. If you wish, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to refuse to receive or send all cookies. The website www.allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.
Google Analytics also uses web beacons (also known as web bugs). A “web beacon” is a clear picture file which keeps track of your navigation through the website. Turning off the website’s cookies as detailed above will prevent web beacons from tracking your specific activity. The web beacon may still record an anonymous visit from your IP address but unique information will not be recorded.
Additionally, the Google Analytics cookie may be used to enable remarketing. Remarketing works by targeting previous site visitors when they visit Google search again in the future, using search ads.
In both cases, a user’s anonymised cookie can be used to identify users (anonymously) who did or did not complete an action on the site, such as contacting one of our direct, and retarget them with the intention of encouraging a repeat visit to the site. You are free to opt out of this type of cookie use by visiting Google’s Ad Settings at google.com/settings/ads.
If you wish to opt out of being tracked by Google Analytics across all websites you can visit http://tools.google.com/dlpage/gaoptout and download the Google Analytics Opt-out Browser Add-on.
By using our websites without disabling cookies you are consenting to our use of cookies and web beacons as described in this policy. Please note that turning off cookies will restrict your use of the website.
Privacy policies of other websites
The Funerals on a Budget website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 29 September 2020.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Call us at: 0208 819 5790
email us at: office@n21studio.co.uk
Or write to us: 1C Chaseville Parade, Chaseville Park Rd, Winchmore Hill, London, N21 1PG
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that N21 Studio has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office on 0303 123 1113.